Help Center
Frequently Asked Questions
Find answers to common questions about our botanical science, product range, and customer care.
Brand and Science FAQs
Our premium supplements are formulated with carefully selected botanical extracts including ashwagandha, turmeric, and ginseng, all sourced from certified organic farms.
The core of our entire ecosystem is a highly specialized, patented Melaleuca Oil Concentrate Blend (MOCB). This unique concentrate is extracted from the leaves of the Australian native tea tree plant using advanced distillation technology.
- Standard crude tea tree oil is toxic if swallowed. However, Professor Max Reynolds (PhD) spent years creating a proprietary distillation breakthrough that successfully isolated a pure, non-toxic, monoterpenoid active compound to create our Melaleuca Oil Concentrate Blend (MOCB). This process renders our unique concentrate entirely safe for internal, systemic consumption while maximizing its natural protective properties.
Yes, extensively. Research conducted by Professor Steve Ralph at the Griffith University Medical Centre validated that our formulation naturally boosts your baseline immune defense by increasing natural helper cells (CD4) and killer cells (CD8) up to 5 times. Furthermore, testing from Brunswick Laboratories (USA) confirmed that our core extract delivers 4,900% more antioxidant activity than standard fish oil or CoQ10.
Every item in the 98 Alive ecosystem is proudly manufactured in Australia under rigorous regulatory quality and safety controls, ensuring premium baseline purity for your family.
Consumer Purchase & Usage FAQs
Both formats provide systemic daily immune and antioxidant support. The Immune Support Capsules are designed as a convenient, standardized daily capsule for adults. The Immune Syrup provides an identical botanical benefit in a flexible, easy-to-measure liquid format that is ideal for children, the elderly, or anyone who has difficulty swallowing pills.
Our Throat Spray delivers localized antimicrobial support directly to the upper respiratory tract at the first sign of seasonal scratchiness or irritation. Our saline-based Nasal Spray is used directly in the nasal cavity to flush out environmental congestion and clear airways daily.
The Mesh Nebulizer is a portable, battery-powered health technology device that turns our liquid respiratory formulas into a micro-fine aerosol mist. This allows the active properties to travel directly into your respiratory passages and airways for deep, efficient relief.
Yes. Our multi-use Healing Cream is formulated as a soothing, first-aid and skin recovery tool specifically built to calm irritation, nourish general skin cells, and support the natural healing process of minor cuts, abrasions, and skin wounds.
To protect the potency of our highly active natural compounds, keep all bottles, sprays, and creams in a cool, dry place out of direct sunlight. Ensure bottle caps are tightly sealed after every use.
Because we ship directly from our fulfillment warehouse using regional delivery channels, domestic orders across Australia generally arrive at your door within 2 to 5 business days. You will receive an automated tracking link via email the moment your box leaves our facility.
Ordering & Store Policies
To maintain strict health and safety standards for our nutritional supplements, we can only accept returns on items that are unopened, completely sealed, and in their original packaging within 30 days of purchase.
If you receive a damaged item or need assistance with your order, please contact our Customer Care team through our Contact page with your order number, and we will happily resolve it for you.